4. The Mike Webster School of Customer Service

Running Premier Indoor Golf in Manhattan the past five years has taught Mike a few lessons about customer service: 1. The customer is NOT always right. 2. Even so, whatever they want, you should probably just give them, because it will cost you almost nothing and make them happy, and 3. You didn't build this business to get in arguments with customers. Let stuff go, even when you're "right", and everyone is happy.

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